Membership Benefits
Our Annual Conference offers a deep dive into the latest trends, innovations, and strategies shaping the customer service landscape in 2024 and beyond.
Elevate your service strategy and revolutionise your approach to customer satisfaction at the UK’s leading forum for customer experience thought leadership.
Our speaker lineup includes:
- Jo Causon, CEO, The Institute of Customer Service
- Amol Rajan, Conference Chair, Journalist, Broadcaster & Writer
- Alison Rose, Former CEO, NatWest Group
- Jon Paull, Chief Operating Officer, Octopus Energy Group & Kraken Technologies
- Hannah Gibson, CEO, Ocado Retail
- Greg Reed, Group Chief Executive, Places for People
- Simon Brown, CEO, Landmark Information Group
- Liz Jackson, Sales & Marketing Director, BCMS
Insight & Thought Leadership
Putting ourselves in unfamiliar situations brings new learnings and refreshes our perspectives
I am often invited to speak at conferences and events around the UK – but…
A Season for sensitivity?
If you can believe it, it’s already less than six weeks to the festive period.…
Building a future of AI in service requires long-term thinking
Talk of the UK economy came to an initial halt this week as the world…
Head to Head with Elaine Kerr, CEO (DPD UK)
In our Head to Head series, our CEO, Jo Causon,…
Head to Head with Anne Clarke (Waitrose & Partners)
In our Head to Head series, our CEO, Jo Causon,…
Head to Head with Louise Locke (Information Commissioner’s Office)
In our Head to Head series, our CEO, Jo Causon,…
Politics.co.uk Opinion Piece: How can government and regulators prioritise growth? Focus on customer service
CEO Jo Causon penned an opinion piece for politics.co.uk, discussing…
Latest ServiceMark Achievers
Our ServiceMark accreditation recognises members who consistently achieve the highest standards of customer experience excellence – and have aligned their workforce with their service strategy.