Membership Benefits
Our Annual Conference offers a deep dive into the latest trends, innovations, and strategies shaping the customer service landscape in 2024 and beyond.
Elevate your service strategy and revolutionise your approach to customer satisfaction at the UK’s leading forum for customer experience thought leadership.
Our speaker lineup includes:
- Jo Causon, CEO, The Institute of Customer Service
- Amol Rajan, Conference Chair, Journalist, Broadcaster & Writer
- Alison Rose, Former CEO, NatWest Group
- Jon Paull, Chief Operating Officer, Octopus Energy Group & Kraken Technologies
- Hannah Gibson, CEO, Ocado Retail
- Greg Reed, Group Chief Executive, Places for People
- Simon Brown, CEO, Landmark Information Group
- Liz Jackson, Sales & Marketing Director, BCMS
Insight & Thought Leadership
Building a future of AI in service requires long-term thinking
Talk of the UK economy came to an initial halt this week as the world…
Reflecting on the Budget and road ahead for the Service Nation
There has already been much commentary on this week’s Budget, which was a defining milestone…
A long-term view in the face of short-term uncertainty
As we enter the closing months of the year, we hopefully are doing so on…
Head to Head with Anne Clarke (Waitrose & Partners)
In our Head to Head series, our CEO, Jo Causon,…
Head to Head with Louise Locke (Information Commissioner’s Office)
In our Head to Head series, our CEO, Jo Causon,…
Politics.co.uk Opinion Piece: How can government and regulators prioritise growth? Focus on customer service
CEO Jo Causon penned an opinion piece for politics.co.uk, discussing…
Recording of our NCSW Webinar Top Tips on Writing Winning Awards Entries
To conclude a successful National Customer Service Week, we held…
Latest ServiceMark Achievers
Our ServiceMark accreditation recognises members who consistently achieve the highest standards of customer experience excellence – and have aligned their workforce with their service strategy.